Accept or Decline a Proposed New Time

Audience: Client

When to use this

Use this when a business proposes a new appointment time and your booking shows a reschedule response option.

Where to go

Open:

• /my

What you can do

• accept the proposed new time
• decline the proposed new time

Steps

1. Open /my.
2. Find the booking marked with a proposed new time.
3. Review the proposed date and time.
4. Choose:
   • Accept
   • Decline

What happens next

If you accept

• the booking updates to the proposed time
• the proposal markers are removed

If you decline

• the proposal is declined and the booking state updates according to the current reschedule logic

Common issues

I do not see the proposal response buttons

The booking may no longer be in the reschedule-proposed state.

I clicked accept or decline but nothing changed

Reload the page and verify whether the latest booking state was saved.

I do not understand whether the booking is still active

Check the current booking status shown on the card after responding.

Related articles

• view-your-bookings.md
• book-an-appointment-online.md