Guides for clients booking appointments, managing their profile, and using the mobile app.

Booking Basics

• Book an appointment online
• Verify booking with OTP
• Understand booking confirmation and the My page
• View your bookings

Account and Identity

• Claim your profile
• Understand favorites vs claimed profilespreview
• Troubleshoot missing bookings or booking history
• Understand OTP SMS vs in-app booking statepreview

Choosing Services and Staff

• Use provider detail and team selection
• Understand how staff is assigned when you choose all staff
• Understand inspection-first bookingpreview

Mobile App

• Use the mobile app as a guest
• Use the mobile map and search
• Use the mobile My Appointments screen
• Save favorite businesses

Troubleshooting and Feedback

• Accept or decline a proposed new time
• Troubleshoot OTP and booking issuespreview
• Troubleshoot time display and time zone issuespreview
• Use booking feedback and ratingpreview