Understand Public Booking Readiness Rules

Public booking should only be treated as ready when the business has the minimum setup required for clients to complete a valid booking.

Minimum readiness rules

At a minimum, the business should have:

• at least one active staff member
• at least one service
• staff assigned to services
• business hours configured

If these basics are missing, sharing the booking link will create avoidable failures for clients.

Why staff is required

The booking system needs at least one active staff member to:

• expose valid availability
• assign appointments correctly
• avoid unsupported or ambiguous booking states

Why hours are required

Business hours define the windows in which booking can succeed. Without them, the system cannot reliably determine whether a slot is valid.

Why service assignment matters

Even if staff exists, the service must be assigned to eligible staff members. Otherwise the booking flow may show no availability for that service.

Readiness check before sharing the link

Before launching public booking:

1. Confirm staff is active.
2. Confirm services exist.
3. Confirm staff-service assignments.
4. Confirm business hours.
5. Open the public link and test a real booking path.

Related articles

• docs/help-center/vendor/prepare-and-launch-online-booking.md
• docs/help-center/vendor/share-your-public-booking-link.md